Obnoxious Dell Pre-Installs

Wednesday, March 29, 2006 | 06:30 PM

Time for a rant:  This is one of those things that makes me look at Dell and wonder WTF happened to their vaunted customer service. I blame either a) a McKinsey ("the people who brought you Enron:™ ") -type consultant, or 2) some jackass MBA.

Dell no longer "delights" their customers -- at least not this one. They have become a commodity supplier of low cost goods, which are IMO spyware/popup infected.

Seriously, who is the Putz that greenlighted this collection of obnoxious sales pitches?

- Type in a bad address, and instead of Google, you are directed to a Google like page with ads for Dell's products (see below);

- Print anything, and the default printer utility will launch a sales pitch on toner;

Someone should fire that bastard. Hardly delightful day after day.

Here are the fixes:

To delete the printer pop up, you must uninstall the printer software, and then uncheck a box during the install process. Not only did it take a Dell tech support person an hour to figure that out, but it guaranteed that my next printer will be an HP. (Morons).

The other McKinsey/MBA type abrasiveness is this stupidity below. Mistype an address, or leave any site that auto refreshes (WSJ, TheStreet.com, Briefing), and you get a Dell/Google co-branded sales page.

Go away.

To remove that program, go to the Control Panel Add/Remove Programs. Look for the application named "Browser Address Error Redirector" or it may be called "GoogleAFE". Select "Uninstall."

btw, I do not recall giving permission for that to be installed. (Jerks)

If the sales / marketing people at HP had any smarts, they would be paying attention to these sorts of customer service rants. The shame is, the machine -- once the obnoxious-ware was uninstalled -- is a reliable screamer. 

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This sort of poor customer experience will certainly make me hesitate before  if I order something from Dell again . . .

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Dell

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For prior discussions on this topic, see Consumer Issues and Investors and  Consumer Issues (Feedback)

Hey! Your cranky when your off the meds!

Wednesday, March 29, 2006 | 06:30 PM | Permalink | Comments (35) | TrackBack (0)
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Comments

Great rant!

Maybe somebody Who Knows Somebody at H-P AND Dell will do all of us the favor of passing it on.

We don't need/want H-P to get infected; we'd like Dell to take notes.

Posted by: Nona | Mar 29, 2006 7:28:43 PM

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