Wednesday, December 24, 2003
working retail in december: a horror story
Deck the halls, its time for another retail horror story:
"Those of you who have worked retail during the holiday season will understand my reluctance to speak about this before now. The memories are horrific, brutal and sometimes cause flashbacks that leave me curled up in a fetal position, sobbing and begging to be sedated.
1983 was my first holiday retail experience. It was a baptism by fire, as I landed a job at the busiest record store at the busiest mall on Long Island. Record World, Roosevelt Field, a/k/a/ RF#1. On my first day - two days before Thanksgiving - I was handed the requisite blue vest, a name tag and a few whispered words of advice: don't let them get to you. My co-workers were referring to the barrage of customers that were at the gated entrance to the store fifteen minutes before opening and still clinging to the cassette racks as we were trying to close. You have not seen a whirling dervish in action until you have seen someone hell bent on getting everything on their kid's Christmas list.
I, however, was no wimp. I could handle any customer, any crowd, any cash register breakdown or old woman sobbing over the Julio Iglesias albums. I immediately volunteered to work the irons - the opening to closing shift - nearly every day. From Thanksgiving until Christmas, I would not have a day off, and most of the days would be the full work shift . . .
The closer it got to Christmas, the more of a frenzy people were in. They fought over the last copy of Synchronicity. They mobbed us when we opened a new box of Madonna cassettes. And every once in a while, I would have to step over some fur-coated, blue-haired grandma who fainted when she saw the larger-than-life cardboard cut-out of Julio. And I started to feel the result of all work and no play. I was tired, cranky and I lost my voice . . ." (story continues here)
Not quite The Wal-Mart Nite Shift, but worth reading.
Via Winds of Change
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