Sunday, January 09, 2005
Fed Ex Receipt? Sorry, No!
So my new G5 iMac arrives -- only it has a thin pink stripe down the center of the screen. Tech support is very helpful, we run a few tests. They eventually declare it DOA -- and email me a shipping tag.
I print out the label at work, and then I carefully pack the Mac back up, and take it over to FedExKinkos to ship it back to Cupertino -- the guys there were also very helpful -- we seal it up, attach the shipping label, and off we go.
So far, a bad situation -- a brand new dead PC -- is moving along bette rthan expected. Minor headaches, but all parties involed get props for being so helpful.
I ask for a receipt, and -- here's where things get odd -- they don't do that.
No receipt? Um, excuse me? I am handing you over $1,800 worth of hardware -- admittedly DOA hardware -- but its still 2 grand worth of computer that I am responsible for. The guy at Kinko'sFedEx sez:
"Sorry, we can't give you a receipt, unless you pay for the shipping - - and Apple paid for it. Keep a copy of your print out of the label as a receipt. Or you can wait for the driver to arrive, and watch him scan it into the shipment."
This is a very seriously flawed process; If FedEx loses it, then I have no proof that I entrusted it to them; Or an unscrupulous person can pretend to have shipped a DOA PC (which is really fine), and blame the receiptless FedEx, keeping the merch. Either way, its not good for either party.
I'm not about to wait 2 hours for a driver; Nor am I going to place $2,000 worth of hardware I am responsible for into the hands of a stranger.
Fancy a game of "shipper's roulette?" No thank you.
But I have an idea. Do it yourself reciept: Snap a shot of the boxed Mac in Kinkos on the LG phone, email myself the photo -- Voila! Instant reciept!
Even better, my car's GPS places me in the Kinko's parking lot. I don't know how long e911 keeps records, but it should show my location of where the emailed photo was made from as that Kinkos.
So now I feel I have covered my own ass -- but is this really necessary?
Hey Fed Ex! How about a reciept next time . . . ?
UPDATE: January 10, 2005 9:42 am
I call FedEx support, to verify if perhaps the employee made a mistake in not handing me a reciept. The support person tells me that this is indeed the practice with prepaid shipping stickers on packages dropped off at FedEx Kinkos in NY. I cannot recall which of these variables might change elsewhere, but there you have it.
Oh, the kicker? She tells me I cannot track the package until afte rit gets scanned by a driver at 5pm today -- thats 48 hours after it was dropped off at Kinkos. 48 Hours to get lost, dropped stolen or broken -- and I still have no proof thjat the machine is in their care.
UPDATE: January 10, 2005 10:24 pm
Huzzah! I have a FedEx tracking number -- 361876310241727
It shows the Ship date as
Jan 10, 2005 (thats wrong -- it was dropped off on 1/8/05)
The package appears to have been picked up at
6:11 PM on Jan 10, 2005
8:09 PM Arrived at FedEx location BETHPAGE, NY
Estimated delivery Jan 17, 2005, to ELK GROVE, CA
Service type : Ground Return Online Label -
Weight 29.2 lbs.
While I appreicate being able to track this now, its besides the point.
For a pretty regarded company, Fed Ex needs to improve some of its systems . . .
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